I.T. working for YOU


Sometimes things stop working. You delete a file. You get a popup. A program crashes. If you don’t have IT support, it can make you feel like ripping your hair out.

We recognize that there is no single solution that makes your systems secure. By using a combination of anti-virus software, web browsing protection, and security updates, along with a quality firewall and E-mail protection, we can provide a full suite of security solutions. Our network monitoring service alerts us when there’s a problem so our technicians can start fixing it right away.

Network Support from Esh Computer Center lets you focus on your customers with the peace of mind that comes from knowing your servers, computers, and network are in professional hands.

Help Desk

Help Desk
Having someone to call when you need help is important. With our network support plans, we offer email, phone, and remote support to help get your issue resolved quickly so you can return to taking care of your customers.

Managed Anti-Virus

Bit Defender Anti-Virus
With Managed Anti-Virus from Esh Computer Center, you get the very best protection coupled with our remote monitoring system to make sure your protection is always up and working.

Web Protection

Web Protection
Web Protection from Esh Computer Center helps protect you against viruses, malware, phishing attempts, spyware, adware, spam, and more BEFORE it gets onto your network by blocking websites & content that are known to be high risk. Web Protection can also provide content filtering to keep your employees focused and productive.

Patch Management

Patch Management
Over 90% of all security vulnerabilities can be prevented by keeping your computer and software up to date! Patch Management helps protect your network by keeping everything up to date. We support ALL updates for Microsoft Windows, Office, Exchange, and many more!

Online Backup

Online Backup
Your data is critical and very important to you. That is why we offer both local and cloud-based backup solutions to securely save your data. So if the worst should happen, you know your data is secured. And as always, your backups are being monitored by our support staff to verify that they are functioning correctly, giving you peace of mind that your data is safe.

Remote Management

Remote Management
Remote management is the core of our Network Support plans. With it we can proactively monitor on your network to identify and resolve problems quickly, often times without needing an on-site visit.

See our New 2018 Network Support Plans

Ask your sales rep which plan is right for you.


Network Support Plans

Let our skilled staff partner with you to make your business successful as you use today’s technology.  Choose a support plan that fits your needs.

MonitoringMonitoring Only:
Includes network support products and monitoring and alerting to issues
SilverRemote:
Includes unlimited phone and remote support.
GoldTotal Care:
Includes phone, remote, and on-site support.
PlatinumPlatinum (EMBS Only)
A managed computer environment including preventive maintenance, patches, security, EBMS upgrades, and backups.

Plan Features

 Included Optional Not Included

Monitoring Only Remote Total Care Platinum
(EBMS Only)
Monitoring & Alerting of PC's
Managed Antivirus
Web Protection
Patch Management
TakeControl for remote help desk support
Unlimited phone or remote help desk support * 
Unlimited on-site tech support * 
Quarterly planning meetings 
Regular scheduled service visits 
Unlimited phone or remote EBMS Support * 

*Standard ECC Hours are 8:00am to 5:00pm EST Monday through Friday except for holidays. The business day preceding holidays may be shortened. All Saturday and Sunday calls are considered after hours. Help Desk & Tech support included in Platinum, Total, and Remote plans only covers fixing an existing configuration/setup during business hours and does not include new projects, computers, after-hours/emergency support, etc.

Pricing

Contact us for Subscription Plan rates. Prices scale dependent upon the number and types of machines covered.  All Subscription plans are reviewed and adjusted annually.

Prepaid Hourly Packages Also Available:

Esh Computer Center recognizes the importance of budgeting for software implementation, staff training, consulting etc. and offers Prepaid Support Packages at a discounted rate. Contact us for more details.

Backup Solutions

Features

 Included Optional Not Included

Managed Online Backup
Managed Online Backup
Datto Backup
Datto Disaster & Recovery
Local Storage/Protection 
Cloud Storage/Protection 
Bare Metal Recovery 
Local & Cloud Based Failover 
Average Recovery Time  Hours to days Minutes

ESync: File sync program that lets customer's sync files among PC's, servers, laptops and mobile devices. (A Dropbox for business solution.)

ESpam – spam/virus email filtering

For more information or to get a quote, please contact our sales team via email (sales@eshcom.com) or by phone (717-442-1080)