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Esh Computer Center - Microsoft Gold Certified Partner
 

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Networking Service Contracts    

Esh Computer Center understands that not all companies need the same level of service. For this reason, we have developed three levels of service: bronze, silver, and gold. Please contact your sales person to discuss a customized plan for your business.
Bronze
  • 4-hour guaranteed response time on all critical business issues*
  • Free Telephone Support for basic questions **
  • Total Coverage Server Warranty during hardware warranty period ***
  • Free Network Forums
  • Daily - Monitoring of Backup Jobs
    • Contact person will be notified via e-mail in the case of a failed backup job. Successive failed jobs will require support time to resolve the issue.
  • Quarterly - Remote Access to the Server
    • Check Anti-virus logs for any unresolved problems.
    • Check Windows Event Viewer for any errors indicating potential problems.
    • General Server Checkup.
  • Semi-Annual - On-Site Visit
    • Update server with newest service packs and Security Patches
Silver

This level of support is designed for more advanced monitoring and maintenance of your systems.

  • 4-hour guaranteed response time on all critical business issues*
  • Free Telephone Support for basic questions *
  • Total Coverage Server Warranty during hardware warranty period *
  • Free Network Forums
  • Daily - Monitoring of Backup Jobs
    • Contact person will be notified via e-mail in the case of a failed backup job. Successive failed jobs will require support time to resolve the issue.
  • Monthly - Remote Access to the Server
    • Check Anti-virus logs for any unresolved problems.
    • Check Windows Event Viewer for any errors indicating potential problems.
    • General Server Checkup.
  • Quarterly - On-Site visit
    • Update server with newest service packs and secuirty patches
Gold

This is the highest level of support, designed to give you peace of mind that your systems are running optimally.

  • 4-hour guaranteed response time on all critical business issues*
  • Free Telephone Support for basic questions *
  • Total Coverage Server Warranty during hardware warranty period *
  • Free Network Forums
  • Daily - Monitoring of Backup Jobs
    • Contact person will be notified via e-mail in the case of a failed backup job. Successive failed jobs will require support time to resolve the issue.
  • Monthly - Remote Access to the Server
    • Check Anti-virus logs for any unresolved problems.
    • Check Windows Event Viewer for any errors indicating potential problems.
    • General Server Checkup.
  • Monthly- On-Site visit
    • Update server with newest service packs and security patches.
  • Semi-Annual - On-Site Visit
    • Update server with newest service packs and Security Patches
Workstation Support

Servers are not the only thing to consider when maintaining your systems. Each workstation is also important.

  • Semi-Annual On-Site visit:
    • Install service packs and Security Patches.
    • Check Windows Event Viewer for any errors indicating potential problems.
    • Verify Anti-Virus software functionality.

These contracts are designed for preventative maintenance and monitoring of the health of your systems. We suggest that you purchase a prepaid support contract to cover additional troubleshooting and maintenance time that is required. Prepaid contracts give a discount off our normal labor rates.

Contract Requirements
Backup Exec or e-mail capable backup software is required for daily backup monitoring.
Corporate Edition of Anti-Virus is required for virus monitoring.
If server is more than 1 yr old or has not been purchased from Esh Computer Center, all existing patches must be installed before this contract can take effect.

* Response time is guaranteed during normal business hours. After-hours calls will be responded to within 2 hours on the following business day.
** No charge for calls of 15 minutes or less. On-line and remote access support is not included.
*** Esh Computer Center is not responsible for loss of data or any other loss or expense associated with disaster recovery.

 
© Copyright Esh Computer Center, 2006 • 5351 Lincoln Highway, Gap, PA 17527